Ordering Details & Policies
ESTABLISHING AN ACCOUNT: To establish a business account, please submit a fully completed Customer Number Application. Wholesale catalog prices are only available to landscape contractors, growers and dealers who furnish a tax I.D. number. An application is available on our website, www.midwest-trading.com, under Resources → Forms → Customer Number Application.
SALES TAX: The State of Illinois requires that sales tax be paid on all purchases of products bought in Illinois, unless the buyer has a valid tax exemption number. In order to not pay tax, your certificate of resale or tax exemption number must be on file with us. Companies working on tax-exempt projects must submit supporting papers or a copy of the tax exempt letter from the State of Illinois advising us of the project’s tax free status. If several orders are placed for the same job, please notify Customer Service when placing each order. Shipments of material to out-of-state businesses will not be charged Illinois sales tax as long as the material is being shipped out of state.
PAYMENT TERMS: Terms are net cash. For accounts with established credit in good standing, we offer credit terms of 2% 10 net 30. The discount will be displayed on your invoice in red, and is calculated on the material before taxes, freight and miscellaneous charges. Otherwise, balances are due Net 30. We accept Visa, MasterCard, Discover and American Express, but do not offer the 2% discount for any credit card payment. We do not accept 3rd party checks. Payments may be sent by mail to Midwest Trading. P.O. Box 398, Maple Park, IL 60151. To pay statements by credit card, please call our office at (630) 365-1990.
CREDIT APPLICATION: To establish a line of credit, please submit a credit application. An application is available on our website, under Resources → Forms→ Confidential Credit Application. Our response time is dependent on the response time of business references. Customers receive a notification letter once a credit decision has been made.
PRICING: All catalog prices are F.O.B. Virgil, IL or St. Charles unless stated otherwise. Prices are subject to change without notice. Prices at time of shipment will prevail. For a current quotation, please call our sales office. Please call for discounted volume pricing available on select products.
DELIVERIES: Delivery can be arranged by our Midwest trucks, common carrier, FedEx or by contracted hauler. Please contact our sales staff for more information.
RETURNS: Claims pertaining to shortages, incorrect or damaged material MUST BE submitted within 7 days. After 7 days, we assume no responsibility. Stocked items may be returned within 30 days only if they are in the same condition as when purchased or delivered. A 15% restocking fee will be charged on all items unless merchandise is defective or shipped in error. Full credits are given only to remedy an error on our part. Items which are special ordered or made to customer specifications MAY NOT be returned. NO RETURNS ON CUSTOM MIXES.
DELIVERY CANCELLATION POLICY: Midwest Trading contracts the majority of its freight deliveries out to private carriers. Our shipping department works very hard to receive the most competitive rates as well as competent companies to ensure timely deliveries. It is difficult, as well as costly, to change delivery schedules once they have been set. Therefore, it is very important that proper advance notice is given on any cancellation of scheduled deliveries.
Our cancellation policy is as follows:
- Scheduled deliveries must be cancelled at least 24 hours prior to their start time or a $25.00 cancellation fee will be charged.
- Any orders cancelled while a truck is in route to Midwest Trading for pick up or on site for loading will be charged a $100.00 fee.
- Any load cancelled while the truck is in route to the delivery site and is forced to return to the yard will be billed at $100.00 per hour.
- If the truck is at the delivery site and the load is refused by the customer, the load will be billed at the full freight rate quoted plus any
- unloading charges.
This policy will help us better serve our customers and keep freight costs as low as possible. Thank you for your cooperation.
Due to the uncertainty of diesel fuel prices, it may become necessary to add a fuel surcharge to the fees charged for delivery. Fuel surcharges are calculated as a percent of the freight fees and adjusted on a weekly basis. Midwest Trading, Inc. uses the U.S. Energy Information Administration Midwest average price for a gallon of diesel fuel as the basis for calculating fuel surcharges.
NOTICE TO PURCHASER: This catalog is provided as a guideline for the many products offered by Midwest Trading. Please call our office for updated product information and/or current pricing. If you are looking for a particular item that is not listed in our catalog, please call.
LIMITATION OF REMEDIES: Sellers’ responsibility is limited to the buyers’ material price per unit.